MagnaCare is seeking experienced Trainers to develop and deliver training programs to enhance employee knowledge of claims processing, eligibility, customer service, and Labor fund policies.
Primary Responsibilities
Create training modules, end-user materials, and training guides.
Create and maintain training modules for including enhancements, products, and web-based applications.
Employ a variety of channels to encourage and provide effective learning including instructor-led classrooms, role-playing, train-the-trainer methods, and eLearning programs.
Identify learning opportunities alongside management to close knowledge or performance gaps.
Analyze the effectiveness of training through performance indicators.
Provide post-training followups, surveys, and monthly knowledge checks.
Comply with all guidelines established by regulatory agencies, where applicable, and defined department policies including other duties assigned by the manager and/or supervisor.
Work with SMEs to document and standardize workflows.
Attend client, participant, vendor, provider or employer meetings when necessary to meet client needs.
Essential Qualifications
Bachelor’s degree in training, instructional design, education, or human resources management, or experience as a trainer in a Labor environment.
Minimum 5 years of training experience required.
Training and documentation design in a healthcare setting is preferred.
Experience and knowledge of operations departments, such as claims, customer service, provider relations, and quality preferred.
Experience with Third Party Administrators (TPAs) and/or health insurance carriers preferred.
Excellent writing and analytical skills.
Salesforce experience preferred.
Bilingual Spanish preferred.
Must be detail-oriented and produce high-quality materials.
Professional verbal and written communication skills.
Superior time management skills with the ability to handle multiple tasks and projects at one time and meet targeted completion dates.
Experience and proficiency in leading both web-based and onsite training for remote staff.
Ability to work independently.
Must be able to manage tasks effectively.
Experience with creating training curriculums, training calendars, end-user documentation, training guides, and other materials required for training.
At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.
For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.
Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision.
