About The Role The Claims Supervisor is responsible for supervising a staff of Claim Examiners and Claim Team Leads. The expectations include providing coaching, mentoring, and training while promoting quality and superior customer service. The Claims Supervisor is accountable for identifying opportunities for enhancements and changes to workflows to increase effectiveness and productivity of the team. Provides on-going feedback to the team and identifies areas for improvement and growth. Must be able to make independent decisions, prioritize workload effectively and collaborate with other internal departments to assist in meeting our corporate goals.
Primary Responsibilities
Effectively supervise 12-20 direct reports—consisting of claim examiners and claim team leaders, including remote employees
Provide full-time technical support to Claims, internal departments, vendors, and customers.
Distribute daily work to the team and monitor aging inventory resolution.
Train new hires, vendors, and existing staff as needed.
Research and respond to escalated issues and pertinent information on claims requiring adjudication.
Review and process High Dollar claims and conduct quality reviews of claims and logic changes/updates.
Assist Customer Service in resolving customer questions and concerns.
Researching and resolving client inquiries and performing client-requested claim adjustments.
Coach, counsel, and mentor employees to meet quality, claims accuracy, and productivity standards, and address performance and disciplinary issues.
Conduct audits as needed and manage payroll, timesheets, employee schedules, and time off requests
